We’re seeking a highly capable Senior Policy Advisor to join our client’s team and contribute to the development of evidence-based, forward-thinking policy that addresses some of Aotearoa New Zealand’s most complex challenges.

As a senior member of the policy team, you’ll play a key role in leading policy projects, providing strategic advice to Ministers, mentoring junior advisors, and working collaboratively across government and with stakeholders.

About the role:

This is an opportunity to work at the heart of government on issues that matter. You will:

• Lead the development of high-quality policy advice, often on complex or sensitive issues
• Collaborate with internal and external stakeholders, including other agencies, and sector experts
• Provide strategic insight and contribute to the direction of key policy areas
• Mentor and support the development of policy advisors and analysts
• Translate research, data, and public engagement into actionable policy options
• Draft Cabinet papers, briefings, and other advice for Ministers

What we’re looking for:

We’re after someone who brings a mix of analytical thinking, communication skills, and policy nous. Ideally, you will have:

• At least 5 years of experience in policy development within the public sector
• A strong understanding of the machinery of government and the policy cycle
• Excellent written and verbal communication skills
• The ability to think strategically and manage complex issues
• Proven experience in leading projects or workstreams
• A collaborative working style

If you’d like to deliver policy that makes a real difference for people, communities, and the future of New Zealand call Phillipa McDonald on 021 429 909 for more information or apply now.

Complaint Facilitator – 12 Month Fixed Term

• Join this professional regulatory organisation committed to upholding high industry standards
• Be part of a knowledgeable and supportive team managing and resolving complaints
• Bring your excellent judgement and high standards of client service

Are you a motivated professional ready to make a meaningful impact? Join a dedicated team focused on maintaining the highest standards in a crucial sector that directly impacts public trust.

Mō te tūranga | About the role

Working as part of a friendly and collaborative team, you’ll contribute to effective resolution processes that support public confidence and protect consumer interests.

This is an exciting role where not only will you be managing multiple complaints, conducting assessments on next steps in the complaints process, you will also be working closely with complainants to test resolution suitability and assist them in the facilitation of a resolution with the industry professional they have complained about.

You’ll play a key role in managing formal complaints and industry reports. You’ll review and interpret information, recommend the appropriate regulatory response, and help ensure outcomes are fair, transparent, and well communicated. 

Ko koe tēnei | About you

We’re looking for someone who brings professionalism, resilience, and sound judgement. You’ll have proven experience in case management, conflict resolution ideally within a regulatory or compliance environment, and you’ll have the skills and systems in place to manage your workload within set timeliness and quality standards.

To succeed in this role, you will:

• Apply good judgement in assessing complex and sensitive matters
• Demonstrate your robust, efficient systems and processes
• Communicate confidently with stakeholders both over the phone and in writing
• Bring strong analytical and problem-solving skills, with the ability to interpret legislation and apply it in practice
• Build credibility and trust with people from diverse communities

A background in law or a legal qualification will be an advantage, but more importantly, you’ll demonstrate the ability to balance empathy with impartiality and ensure fair outcomes.

Ngā āhuatanga kei a mātou | What we offer

Become part of a supportive and professional team that values your contribution.

This is a rewarding and challenging environment with opportunities for growth and the flexibility to maintain a work-life balance.

Apply now

If you’re looking for a role where you can make a difference and build your expertise in complaint resolution, I’d love to hear from you!  We will be moving quickly on this role, so please get your application in as soon as possible.

Please apply via SEEK with your CV and cover letter. If you’d like to have a chat about this opportunity and/or a copy of the position description, please contact Maria Lyons on 021 403 855 or email maria.lyons@nicherecruitment.co.nz.

Eligible candidates will currently hold the right to work and reside permanently in New Zealand.