Professional Standards Advisor, Wellington CBD

Are you a values-driven professional ready to make a meaningful impact? Join a dedicated team focused on maintaining the highest standards in a crucial sector that directly affects public safety and trust within the health sector. You will be supporting professionals in this sector to practice safely, maintain professional standards, monitoring compliance, and taking appropriate action when concerns are identified.

Mō te tūranga | The role

In this important role, you will play a key part in maintaining professional standards across a range of cases within the health sector. You’ll manage complaints, provide expert advice, assess compliance with established guidelines, and work alongside key stakeholders to resolve issues that safeguard public interests. Your ability to communicate effectively, draft precise documentation, and collaborate with colleagues will be key to your success.

• Review and manage cases to ensure professionals are complying with the sector's legislative framework and code of conduct
• Triage and escalate cases as appropriate
• Communicate effectively with professionals and stakeholders to resolve queries and concerns
• Contribute to a collaborative team environment focused on achieving shared goals
• Present findings and provide recommendations to support the decision-making processes

 He kōrero mōu | About you

To be successful in this role, you will bring:

• Disputes and resolutions management experience
• Demonstrable experience in business writing
• Excellent verbal communication and skills
• Ability to prioritise effectively in a fast-paced environment
• Experience in case management, complaints handling, regulatory roles, or the health sector is highly regarded
• Familiarity with navigating legislation (e.g., health-related frameworks) is a plus, but not essential

He Angitūtanga | The opportunity

Become part of a supportive, friendly and inclusive team that values your contribution to a meaningful cause. This is a rewarding and challenging environment with opportunities for growth and the flexibility to maintain a work-life balance.

Tono mai | Apply

If this sounds like you, I’d love to kōrero! Contact Maria Lyons on 021 403 855 or email maria.lyons@nicherecruitment.co.nz to obtain a position description.

To apply, please click “Apply Now” and submit your CV and a cover letter outlining your relevant experience. We will be reviewing applications as we receive them.

To be eligible to apply, candidates must currently hold the right to work and reside in New Zealand.

Complaint Facilitator – 12 Month Fixed Term

• Join this professional regulatory organisation committed to upholding high industry standards
• Be part of a knowledgeable and supportive team managing and resolving complaints
• Bring your excellent judgement and high standards of client service

Are you a motivated professional ready to make a meaningful impact? Join a dedicated team focused on maintaining the highest standards in a crucial sector that directly impacts public trust.

Mō te tūranga | About the role

Working as part of a friendly and collaborative team, you’ll contribute to effective resolution processes that support public confidence and protect consumer interests.

This is an exciting role where not only will you be managing multiple complaints, conducting assessments on next steps in the complaints process, you will also be working closely with complainants to test resolution suitability and assist them in the facilitation of a resolution with the industry professional they have complained about.

You’ll play a key role in managing formal complaints and industry reports. You’ll review and interpret information, recommend the appropriate regulatory response, and help ensure outcomes are fair, transparent, and well communicated. 

Ko koe tēnei | About you

We’re looking for someone who brings professionalism, resilience, and sound judgement. You’ll have proven experience in case management, conflict resolution ideally within a regulatory or compliance environment, and you’ll have the skills and systems in place to manage your workload within set timeliness and quality standards.

To succeed in this role, you will:

• Apply good judgement in assessing complex and sensitive matters
• Demonstrate your robust, efficient systems and processes
• Communicate confidently with stakeholders both over the phone and in writing
• Bring strong analytical and problem-solving skills, with the ability to interpret legislation and apply it in practice
• Build credibility and trust with people from diverse communities

A background in law or a legal qualification will be an advantage, but more importantly, you’ll demonstrate the ability to balance empathy with impartiality and ensure fair outcomes.

Ngā āhuatanga kei a mātou | What we offer

Become part of a supportive and professional team that values your contribution.

This is a rewarding and challenging environment with opportunities for growth and the flexibility to maintain a work-life balance.

Apply now

If you’re looking for a role where you can make a difference and build your expertise in complaint resolution, I’d love to hear from you!  We will be moving quickly on this role, so please get your application in as soon as possible.

Please apply via SEEK with your CV and cover letter. If you’d like to have a chat about this opportunity and/or a copy of the position description, please contact Maria Lyons on 021 403 855 or email maria.lyons@nicherecruitment.co.nz.

Eligible candidates will currently hold the right to work and reside permanently in New Zealand.